Return Policy – Exchange of Damaged or Defective Items
Our packaging is done with care to insure that your order is received in good condition. For shipments via UPS or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file proper claim with delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.
If any part ordered is incorrect due to an error on our behalf, please Contact us Via E-mail.
Item Return Policy
No merchandise may be returned to us without prior authorization. We will accept, after permission has been given, merchandise that may appear to be defective or merchandise shipped in error. The cost of shipping will be credited only in those instances where the return is a result of our error. Special orders, materials made to order, cut to length, etc., cannot be cancelled and are not returnable. Within 15 days of receipt of your order any item in original working condition with no visible or otherwise wear and tear can be returned (MUST BE RETURNED IN ORIGINAL OEM PACKING) for a refund less 30% restocking fee and less the shipping charges for parts and accessories that are non-stock items.
There are absolutely no returns or exchanges on any electrical parts, Tubes, Life Jackets or Special Order Items. Please be sure of what you need before ordering anything in this category and contact us if you need clarification. Please Have your size, engine serial numbers or specific parts you need beforehand.
Props are a special Order Item. You must Choose the correct prop for your application. There are no returns on props. If you receive a prop and it is damaged we must be notified ASAP so we can contact our manufacture of the damages. Props that have been used ARE NOT ABLE TO BE RETURNED!!!
Other Instructions and Information
Credit for original payment by Bank Wire Transfer, Credit Card Refund, Paypal, or a Check will be made by check within 1-2 weeks from the date returned products are processed.
Returns without a Return Authorization Number will not be accepted. Be sure to send your return via an insured carrier. Performance Marine is not responsible for lost returns. Please allow 4 weeks for domestic (US) returns to be processed.
If you do not receive credit for your return within the time frames shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that Performance Marine has received the package, please notify Performancemarine@rocketmail.com as soon as possible. Be sure to include your order number in your message.
As a seller of marine equipment, we purchase from several hundred manufacturers and distribute their products throughout our marketing area. Most of these manufacturers have a warranty for their product line, a copy of which is available upon request. We do not offer warranties, expressed or implied, other than what is offered by the manufacturers. Performance Marine does not assume responsibility or liability for the workmanship or use of products purchased from our manufacturing suppliers. However, as a courtesy to our customers, we will accept for return any products sold by our company that may appear defective. Acceptance of any such products by Performance Marine does not constitute an admission of liability nor validity to a claim but is done solely to assist customer and manufacturer. Products that are accepted under the above conditions are either returned to the manufacturer or held for their agent to inspect for any warranty consideration.
You the purchaser on this website agree that the laws of the state of Florida excluding its conflicts-of-law rules, shall govern these Terms. Please note that your use of these Sites may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for resolving any claim of dispute with Performance Marine or relating in any way to your use of these Sites resides in the state and federal courts located in Highlands County, Florida, and you further agree and expressly consent to exercise of personal jurisdiction in the said state and federal courts.
Thank you for your Business!